Payment & cancellation terms
What you pay, when, and what a change costs.
Expert Marketplace books commercial installation crews at a fixed price per piece. Your card is charged once, after the job is done. These terms apply to every request booked on expertmarketplace.com.
Updated October 2026
How payment works
Nothing due today
How payment works. You see the price now. We save your card and confirm your crew and day. Your card is charged after the job is done. Free reschedule up to 48 hours before.
- Your price is fixed per piece, from our catalog or your quote. It does not change on the day.
- When you book, we check your card with $1 and void it right away. Nothing is held.
- When the job is done, we charge the installation total to the card on file. The receipt comes from with your quote number and PO on it.
- A company card is fine. There is no Trust & Safety fee on Expert Marketplace.
Changing the day
Rescheduling is free up to 48 hours before your confirmed day. Reply to your booking email, or change it from your account with Track this job.
Inside 48 hours, reply and we do our best to move it.
Cancelling
| When you cancel | What it costs |
|---|---|
| Before your crew and day are confirmed | Free. Nothing was charged. |
| More than 48 hours before the confirmed day | Free. |
| Within 48 hours of the confirmed day | A late-cancellation fee, by request total: up to $485.99, $50 · $486 to $885.99, $95 · $886 to $1,485.99, $140 · over $1,486, $185. |
| Crew already on site | May be pro-rated based on the work completed. |
Cancel from your account or by replying to your booking email. We confirm every cancellation in writing.
Site access and return trips
- No one to let the crew in. If the crew arrives in the scheduled window and no one is available to give access, a $50 no-show fee covers their travel and time.
- Return trips. If a second visit is needed for something outside the crew’s control, such as missing or damaged parts, a delivery that hasn’t arrived, or site access that differs from what you told us (loading dock, freight elevator, after-hours rules), a return-trip fee of up to $90 may apply.
- Items you supply. If your booking lists items to have ready (for example wall-mounting hardware) and they aren’t on site, the crew may have to leave without doing that part, and it is still charged.
If something isn’t right
Every job is backed by the Happiness Guarantee. Tell us within 30 days of completion and we make it right at no extra charge, usually by sending the crew back. You can open a claim from your account. The crew isn’t paid until the job is done to your satisfaction.
Your card on file
When you book, you agree that we keep your card on file and charge it, without asking again, for:
- the installation total, after the job is done;
- a late-cancellation fee, if you cancel within 48 hours of your confirmed day;
- a no-show or return-trip fee, as described above.
We email a receipt for every charge. Cancelling your request stops any future charge, other than a fee these terms already apply.
Paperwork and questions
W-9 and insurance certificate on request. Tax-exempt? Send the certificate once and we apply it to every request.
Questions about a booking? Reply to your booking email and our commercial team answers.
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