How reviews work

Only people who contacted the pro through ExpertMarketplace and heard back. About two weeks later we email them a private review link. Reviews from HandyBuddy jobs are labelled as such.

Every pro can post one public reply to any review, good or bad, and edit it later. Pros can’t delete or hide reviews.

Only for profanity or hate, someone’s personal information, or a review that isn’t about a real job. Never because it’s negative. Pros can flag a review and we check it against these rules.

We never pay for, sell, or filter reviews, and paying for ads doesn’t change a pro’s reviews or ranking.