Help center

Quick answers for homeowners, pros and businesses. Can't find it? Ask Em, bottom right.

Homeowners

Is ExpertMarketplace free for homeowners?
Yes. Searching, reading listings and contacting pros costs nothing.
How do I contact a pro?
Open the pro's page and call them or visit their website. You deal with the pro directly; agree price, date and terms with them.
Do you sell my request or my details?
No. ExpertMarketplace never sells or shares a request. Only the pro you contact hears from you.
How do I check a pro's license?
Listings in licensed trades show the license number and state, and whether we've checked it on the state board. Our license guides link to every state board so you can check it yourself.
What does "Insured" mean on a listing?
The pro told us they carry general liability insurance and gave the expiry date. We show whether we've checked their certificate. If a policy isn't renewed, the badge changes to "Insurance expired" on that date.
Does ExpertMarketplace guarantee the work?
No. Members are independent businesses and set their own prices and terms. If you want one fixed price with a guarantee, look for a Sponsored fixed-price offer.
What are Sponsored results?
Paid ads from service companies that give one fixed price and stand behind the job. They are labelled Sponsored and never change the order of member listings.
Why don't I see prices?
Pros set their own prices, so we don't list them. Pick one pro and they give you their price. Get the scope, price and start date in writing.
Are there reviews?
Not yet. Reviews are coming; until then, check the license, insurance and years in business on each listing.
How do I report a listing?
Ask Em (bottom right) and choose "Talk to a person". Tell us which listing and what's wrong.

Pros

How much does it cost?
Your page is free forever. Founding members (the first 1,000 independent pros who aren't already HandyBuddy pros) appear in search free; $49 a month starts only once there's traffic to show, with at least 30 days' notice. Otherwise: Basic $49 a month or Pro $129 a month, and the first month is free. Featured, the top Sponsored spot, is +$99 a month. See plans and terms.
Do you charge per lead?
Never. No per-lead, per-call or per-contact charges, and no bidding. Customers contact you directly.
Who can create a page?
Independent local and regional pros: sole proprietors and LLCs with 1 to 3 locations, serving one city or one region (like all of Southern California). Franchises, national brands and larger companies can't list; they can reach us through the business contact form.
Do I need a card for the free month?
No. You can pay now, or start your free month with no card. We'll email you a week before it ends with a link to pay. If you don't continue, your free page stays up.
I do assembly or installation. Can I also get booked jobs?
Yes. When you create your page, tick "Also get booked jobs from HandyBuddy", or apply at handybuddy.com/join-us.
Which trades need a license?
In many states: plumbers, electricians, heating and air conditioning, roofers, general contractors, kitchen and bath remodelers, foundations and waterproofing, pools, spas and hot tubs, pest control, home inspectors and appraisers, mold, asbestos and restoration, solar and energy efficiency, designers and architects. A listing in a licensed trade can't go live in a state that requires a license until it's on file. See the license guides.
How do I show I'm insured?
When you create your page, say whether you carry general liability insurance, add the expiry date and upload your certificate (COI). Your page shows "Insured" with the date.
What happens when my insurance or license expires?
We flag it 30 days before. If it isn't renewed, the badge changes on the expiry date, and an expired license takes the listing out of search in that trade.
How do I change my page?
Self-service editing is coming soon. Until then, ask Em and choose "Talk to a person", and we'll update it for you.
Can I cancel?
Yes, anytime. Your free page stays up.
My service isn't listed. Can I add it?
Yes. When you create your page, add it under "A service we don't list yet". We review suggestions and add them to the list.

Business

How do I advertise a fixed-price offer?
Use the business contact form and choose Advertising. It goes to our partner team.
Partnerships, press or data?
Use the business contact form. It's for business inquiries only; pros sign up on the sign-up page.